Job Details
Patient Service Representative
Clinic Operations Job Type Full-time Description The Patient Service Representative is the friendly and helpful face of TOA generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA
* Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
* Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
* Verify patient demographic information upon arrival
* Update and change insurance information as appropriate
* Scan insurance cards and drivers licenses
* Enter referrals into the computer and link it to the appropriate case
* Collect copayments, coinsurances, deductibles, and balances
* Prep daily clinics for upcoming appointments and print related documents
* Create a record of the appointment, or an encounter and print
* Ensure that all documentation is entered accurately and swiftly
* Schedule follow-up appointments as necessary
Requirements
* Demonstrate exceptional customer service and patient focus to make each
* encounter as positive as possible
* Work closely with clinical colleagues and administrative teammates to develop a
* cohesive, high performing team
* Verify patient demographic information upon arrival
* Update and change insurance information as appropriate
* Scan insurance cards and drivers licenses
* Enter referrals into the computer and link it to the appropriate case
* Collect copayments, coinsurances, deductibles, and balances
* Prep daily clinics for upcoming appointments and print related documents
* Create a record of the appointment, or an encounter and print
* Ensure that all documentation is entered accurately and swiftly
* Schedule follow-up appointments as necessary
*TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers*