Job Details
City/State
Norfolk, VA
Overview
Work Shift
First (Days) (United States of America)
Sentara Health is currently seeking a Patient Access Representative III at our Sentara Norfolk General Hospital in Norfolk, Virginia.
Hours/Shift: Full-Time Days
Sentara Benefits:
We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara offers exciting benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K) and more! For more information about our employee benefits click Benefits - Sentara (sentaracareers.com)
- Join our team! Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara "Employer of Choice" for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.
Position Overview: As a
Patient Access Rep III with Sentara, you will be responsible for all aspects of the patient registration process: verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying/entering the patient's demographic and insurance information in the electronic health record. During registration process, this role will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy/compliance standards. Explains and collects co-payments, deposits, outstanding balances and performs transactions securely. This role is often the first point of contact for patients, providing first impression of Sentara. Greets patients and families, answer questions, ensure the patients arrive to the appropriate service area timely. May also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. The Patient Access Rep III is certified by NAHAM, HFMA, or AAHAM. Competency to work in two or more Patient Access areas and assigned based on needs of department. Serves as a preceptor, provides department orientation to new team members.
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to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.
Education Required: High School Diploma
Experience Required: Two Years of Customer Service
and/or Two Years of Data Entry
One year of previous healthcare experience in related field
*Associate or bachelor's degree in
Lieu of two years of experience*
Skills Required: Proficiency in Keyboarding
Competency to work in two or more Patient Access areas
Competency to provide department orientation to new team members
Keywords: #INDEED, Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster
Job Summary The Patient Access Rep III is responsible for all aspects of the patient registration process: verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying/entering the patient's demographic and insurance information in the electronic health record. During registration process, this role will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy/compliance standards. Explains and collects co-payments, deposits, outstanding balances and performs transactions securely. This role is often the first point of contact for patients, providing first impression of Sentara. Greets patients and families, answer questions, ensure the patients arrive to the appropriate service area timely. May also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. The Patient Access Rep III is certified by NAHAM, HFMA, or AAHAM. Competency to work in two or more Patient Access areas and assigned based on needs of department. Serves as a preceptor, provides department orientation to new team members.
Two years of customer service and/or data entry experience required. One year of previous healthcare experience in a related area required, two years preferred. Associate's or Bachelor's degree can be considered in lieu of two years of experience.
Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred. Interpersonal skills necessary in order to successfully gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. Demonstrated proficiency in computer keyboarding skills required.
Demonstrated competency of working in two or more Patient Access areas required. Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation to new team members.
Qualifications: HS - High School Grad or Equivalent (Required)
Customer Service, Data Entry, Healthcare
Skills Active Listening, Critical Thinking, Persuasion, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Time Management
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission "to improve health every day," this is a tobacco-free environment.