Job Details
** CUSTOMER SERVICE REPRESENTATIVE- Mon-Fri 11:30am-8pm- Remote**
**Job Category****:** Sales **Requisition Number****:** CUSTO002091 Showing 1 location **Job Details**
**Description**
**Customer Service Representative Entry Level**
**Training Mon-Fri 9am-5pm for 3+ weeks and then will work a schedule of Mon-Fri 11:30am-8:00pm. This is a remote position, must have high speed internet and a distraction-free workspace.**
We are looking for top of market talent to help grow and innovate our company. If you are someone who embraces challenge, fosters innovation, and desires to make a difference in the world, then lets talk.
At Thorne we make products that matter - ones that make people's lives better. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. As a Thorne Customer Service Representative Entry Level youll be joining a team of more than 350 passionate individuals committed to our cause of providing superior health solutions.
**A day in the life of a Customer Service Representative Entry Level at Thorne requires:**
* Becoming thoroughly knowledgeable of the Customer Service Procedures Manuals and maintaining knowledge base on an ongoing basis as procedural changes occur.
* Knowing and following the Customer Service Department policies and procedures and Thorne Research policies and procedures as outlined in the Employee Handbook.
* Working willingly in different areas as assigned.
* Building and maintaining knowledge of Thorne Research product names, codes, and numbers to ensure efficient and accurate order entry.
* Exhibiting good telephone etiquette skills and communicating effectively. Possessing a pleasant, friendly telephone voice and having good rapport with customers.
* Maintaining a professional attitude when under stress, a deadline, or when dealing with a problem, and demonstrate good judgment in doing so.
* Entering orders accurately and quickly with attention to detail and following department procedures and company policy including completing all paperwork fully.
* Understanding, retaining, and utilizing company and product information to assist customers with orders or questions (for example, up-selling a new product, offering an alternative product when the requested product is out of stock, advises customer when close to a discount).
* Taking initiative to consult with CS lead or supervisor on customer issues, taking into consideration applicable Thorne guidelines and the objective to be achieved by offering a solution.
* Demonstrating trust by being consistent in performing work and responsibilities and by completing assigned tasks in a timely and satisfactory manner, without supervision.
**Employment is contingent on satisfactory results from a drug screening, background and reference checks.**
**What You Need:**
* High school diploma
* Prior customer service experience preferred
**What We Offer:**
At Thorne, we offer employees the chance to work with great people on exciting projects, with opportunity for growth. We also provide a full range of benefits for you and your eligible family members, such as:
* Competitive compensation
* 100% company-paid medical, dental, and vision insurance coverage
* Company-paid short- and long-term disability insurance
* Company- paid life insurance
* 401k plan with employer matching contributions up to 4%
* Gym membership reimbursement
* Monthly allowance of Thorne supplements
* Paid time off, volunteer time off and holiday leave
* Training, professional development, and career growth opportunities
* A safe and clean work environment
We are committed to providing personalized health solutions, cutting-edge home health test technology, and superior supplements. To do that, Thorne owns every step of its business, from R&D to product delivery and customer service. Currently, we are:
* The only company with exclusive partnerships with the Mayo Clinic and U.S. Olympic teams.
* The #1 prescribed practitioner brand to 30 to 40-year-olds.
* The #2 most dispensed supplement brand.
* The fastest growing supplement company with sales on Amazon; the #1 practitioner brand; with an average ranking of 4.42 of 5 stars.
*If you want to make a difference in the lives of others consider becoming part of the Thorne team.*
*THORNE IS AN EQUAL OPPORTUNITY EMPLOYER*
***This is a Non-Exempt (Hourly) Position***
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Required**
High School or better.
**Experience**
**Licenses & Certifications**