Job Details
**Patient Service Representative (Contact Center)**
Santa Clara, California Minimum Experience **Entry-level** About Berman Skin Institute
Berman Skin Institute (BSI) is a group of dermatology and cosmetic surgery centers with ten medical practice locations across Northern California (including Los Altos, Fremont, San Francisco, Walnut Creek, Pleasanton, Placerville, Cameron Park, Roseville, Tracy and Yuba City, and a business office in Santa Clara).
Founded in 1993 by Dr. David Berman, a board-certified dermatologist, BSIs mission is to blend state-of-the-art medical technology and research with a dedication to patient welfare and healing to provide patients with the best possible dermatologic care. As one of the largest skin laser centers in the world, BSI has several dozen lasers, and many other non-laser devices for skin and hair conditions. Additionally, Dr. Berman was the first physician in the world to perform hair transplants using the ARTAS robotic hair transplant system, and remains the principal researcher for the manufacturer, Restoration Robotics.
With a diverse patient population, BSI has a set of broad and comprehensive service offerings, including medical and surgical dermatology (including treatment for acne, moles, allergic skin reactions, autoimmune diseases, skin infections and more); cosmetic dermatology (including laser wrinkle treatment, laser hair removal, laser tattoo removal, laser brown spot removal, laser removal of varicose veins and more); skin care products and medi-spa/esthetician treatments (including chemical peels, microdermabrasion, facials, extractions for acne and more).
More information about Berman Skin Institute can be found at .
Responsibilities
The Contact Center Representative position is the first point of phone customer service contact for our patients, patient family members, physicians, and other clinic staff, by offering customer service, communications, and appropriate distribution of phone calls, tasks & messages. The Call Center Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines.
REQUIREMENTS
* Two (2) years experience or an equivalent amount of experience in a high-volume phone customer service role in another industry/environment.
* Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist preferred.
* High School diploma or equivalent.
* Excellent interpersonal, organizational, and customer service skills are essential.
* Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
* Communicate effectively in the English language in person, on the phone, & in writing.
* Familiarity with an electronic practice management system is preferred.
* Experience with multi-line phones/Call Center software environment preferred.
* Medical terminology preferred.
* NEXTECH EMR experience a plus!!
Position will work in a Call Center located within our Santa Clara Business Office.
Location Santa Clara, California Minimum Experience Entry-level