Job Details
**Customer Service Representative**
CAROUSEL_PARAGRAPH
* Wichita, Kansas
* Customer Service
* 500#######506
Pratt - Love Box ** Share Job**
** Job Description**
Customer Service Representative
Summary:
The Customer Service Reps (CSR) keep work flowing smoothly through the box plant, taking customer orders, processing them and making sure that the customer is satisfied at all times. CSRs need to be well organized, detail-oriented and able to jump from one task to another.
CSR responsibilities with customers:
Project pricing/ provide quotes to customers
Project scheduling; establishing delivery time and tracking
Responding to customer questions/ complaints and follow- up with plant personnel as needed
Fax confirmations to customers
Process purchase orders
Coordinate accounting credits
Process billings
CSR responsibilities within the box plant:
Internal scheduling (with sales/ production)
Timely ordering of materials/ supplies for production
Track warehouse items to ensure availability
Analyze monthly warehouse item usage and restock
Follow-up and confirmation of orders
Selection of outside suppliers
Maintain customer files
Process new orders
Record and distribute customer order changes
Additional duties as assigned by management
CSR project responsibilities:
Project status reports
Process billing
Working with suppliers
Confirming production specs
Ensuring delivery date is known internally and followed
Handling customer questions/ complaints
CSR skill sets:
Excellent verbal and written communication
Basic math skills including the ability to add, subtract, multiply, divide in all units of measure and compute rates, ratios, percentages and calculate figures and amounts such as discounts, costs, proportions and volumes
Good organizational skills
Ability to apply common sense in carrying out instructions in written, verbal and diagram (graphic) form
Multitasking ability to solve various problems and deal with a variety of situations in which little detail or standardization exists
Ability to read and interpret documents such as sales reports, operating instructions, training and procedure manuals
Ability to write routine reports, correspondence and emails
CSR education/ experience:
High school diploma or equivalent
Some college or technical coursework
Preferred candidates have:
Experience in a manufacturing environment
Corrugated industry experience
Experience with HRMS (Harry Rhodes System)
Technical skills required:
Application knowledge of computer data entry
Application knowledge of products and production processes
Quality standards both ISO and QS
LANGUAGE SKILLS
Strong communication skills. Ability to read and interpret documents such as business and performance reports, operating and maintenance instructions and procedure manuals. Ability to write business reports and correspondence. Ability to speak effectively before groups of customers, the general public, managers, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume. Ability to compute rates and ratios. Ability to generate and interpret graphical representations.
REASONING ABILITY
Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
While performing the duties of this job in the plant, the employee is exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the plant work environment is usually loud.
Skills needed for advancement include:
Excellent customer service
Basic knowledge of corrugated manufacturing processes
Understanding of office procedures
Job-related math skills
Communication skills
Ability to make sound judgments
Leadership skills required:
Superior time management
Ability to help others learn quickly and efficiently
Crisis management; great emotional control