Job Details
**Case Manager IHC: Intensive Home Care**
Remote - Texas / Devoted Medical / Full-Time
Were on a mission to change healthcare how its paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.
**Why Devoted:** Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. Were a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve.
**A bit more about this role**:
We want to build a medical group around Devoteds values of treating every member like family. The most complex patients are some of the patients most poorly served by the status quo system. The intensive home care (IHC) program is an interdisciplinary team designed to holistically build a better care system for those patients.
The IHC case manager is a critical part of the IHC care team, serving as both team quarterback and empowered patient advocate,ensuring the most vulnerable patients are supported, attended to, and enabled to live their best possible life. To do so requires traditional case management roles, and some broader team management roles.
The more traditional case management pieces include: 1.) Ensuring smooth transitions of care for patients in the hospital or recently discharged, seeking to minimize readmissions (including in-person visits to local hospitals) 2.) Providing telephonic, in-facility, and/or in-home longitudinal case management support for poorly controlled chronic illness, 3.) Facilitating chronic disease management including coaching patients and remote monitoring.
Team management roles include: 1.) Working closely with community health workers to ensure that they are delivering practical support to NPs, Case Managers and Social Workers, allowing everyone to leverage their respective expertise to in addressing the needs of complex patients, 2.) Running twice-weekly member rounds to ensure the entire IHC team is focused on the most vulnerable patients, and 3.) Building relationships with key local market stakeholders (e.g. PCP groups)
In short, the case manager sews together the quilt that pieces all the fragments of the health system for the most complex patients.
Our ideal IHC case manager is caring, compassionate, solution-oriented and enthusiastic about providing an outstanding experience for Devoted Healths members. They are committed to integrity, excellence, and empowering our most complex members to confidently navigate the healthcare system and live healthier lives. They are ready to innovate, adaptable to a continuously evolving startup environment, and willing to start scrappy, working with the whole Devoted family to create a revolution in how care is delivered.
+ A desire to make a change in the healthcare experience: you love to serve and make a difference.
+ You enjoy being on the phone caring for patients.
+ Strong clinical skills that will help you understand what a patient needs to help her avoid poor health outcomes.
+ Excellent organizational skills which you will use to prioritize and provide need-based levels of engagement with individual patients, communicate and coordinate care needs across various organizations, and ensure none of our members fall through the cracks.
+ Leading an interdisciplinary team of health professionals to help our patients address their barriers to a better life: understanding who on your team can best help a patient, which patients should the team be focused on, recognize when we are hitting barriers so the team can work together to resolve.
+ The ability to learn quickly from past experiences and implement changes for improvement.
+ You are comfortable working with technology and in a dynamic, startup environment.
+ Comfort or interest in working remotely post COVID
**Skills and experience:**
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Required: + An unrestricted compact RN license.
+ A minimum of 4 years of RN experience.
+ Prior case management experience.
+ The ability to comfortably multi-task: youll be listening, talking and typing all at the same time.
+ Team player mentality with a can-do attitude.
+ Comfortable working with external stakeholders to advocate for our patients
Nice to haves: + Bilingual in English and Creole or Spanish.
+ Health insurance experience, particularly Medicare Advantage
+ Prior experience working with a complex patient population
#LI-JL1
If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.
*Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoteds Code of Conduct, our company values and the way we do business.*
*As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.*
**COVID-19 Vaccination Requirement:** Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.