Job Details
** Customer Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO01466 Showing 1 location **Job Details**
**Description**
**THE AZEK COMPANY -Join our winning team!**
We are the industry-leading manufacturer of beautiful, low-maintenance building products, and we are committed to accelerating the use of recycled materials. Headquartered in Chicago, The AZEK Company is the parent company to four business units: AZEK Building Products, Versatex, Scranton Products and Vycom.
The Azek Company has two locations in Scranton, PA: 801 East Corey Street and 888 N Keyser Avenue.
We focus on our employees by providing a competitive salary, weekly pay, excellent benefits at an affordable cost, 401 K Match, paid holidays, vacation time, growth, and more!
Dont let this opportunity pass you by! Apply now for our Customer Service position.
**POSITION SUMMARY**
Primarily responsible for responding to inbound customer calls and providing effective customer service by utilizing excellent, in-depth knowledge of company products and programs. Process orders for literature and product samples, and complete web sites changes as requested. You must have prior call center experience.
**ESSENTIAL FUNCTIONS**
* Utilize Salesforce.com as the primary tool to manage assigned Support queue; answer email inquiries from customers in a timely manner and provide information as needed.
Process no charge orders and / or credits in ERP system in a timely manner, in conjunction with creating/maintaining corresponding claim cases in Salesforce.com.
Utilize phone system software regularly to accurately track availability throughout the day in order to handle customer phone calls.
Process samples and literature fulfillment requests as requested.
Maintains professional interaction with customers to ensure overall customer satisfaction.
Answers questions from customers and provides information as needed.
Process samples and literature fulfillment requests.
Maintain up to date knowledge of products and programs.
Provide timely feedback to the Customer Service Manager regarding product failures or customer concerns.
Refer unresolved customer grievances to the Customer Service Manager for further investigation and resolution.
Assist the Senior Customer Service Representative in administrative functions related to claims processing.
Assist with order entry duties as needed including but not limited to; order verification, confirmation processing, and updating
shipping calendars.
Assist/perform miscellaneous administrative duties as needed for Sales and Service Management Team.
Performs other assignments as directed.
**SKILLS & ABILITIES**Education: High School Graduate or General Education Degree (GED): Required
Experience: 3 plus years of experience
Computer Skills: Must be proficient in Microsoft Office applications. ERP System knowledge is required.
**Competency Statement(s)** Adaptability/Flexibility - Being open to change (positive or negative) and to considerable variety in the workplace. Ability to
quickly and accurately grasp the essentials of a variety of business disciplines in order to provide improvements to the
processes they entail.
Attention to Detail - Being meticulous about detail and thorough in completing work tasks.
Communication - The ability to communicate effectively with others both orally and in writing.
Goal Oriented - Ability to establish proper goals and to meet/exceed during a specified timeline.
Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to
get things done.
Integrity - Complete transparency and openness. Trustworthy, forthright and honest.
Teamwork - Communicating and working together to serve our customers.
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Ambition - The drive to achieve personal advancement.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Customer Oriented - Ability to take care of the customers needs while following company procedures.
**Physical Demands**
Ability to work in an environment that is fast paced. While performing the duties of this job, the employee must have the ability to handle multiple projects simultaneously in a fast-paced environment and is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; climb ladders; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must individually lift and/or move up to 30 lbs., infrequently. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Travel is not required.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
*The Azek Company is strictly following all CDC guidelines on workplace disinfecting and sanitation, as well as state-mandated PPE practices. Your safety matters and is a condition of employment.*
*Provisional offers of employment are contingent upon The AZEK Companys receipt of your fully completed AZEK Company application for employment and satisfactory completion of our employment screening process. This process includes a criminal background check, driving record check, and substance abuse testing.*
*We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.*
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