Job Details
** Customer Service Specialist**
**Job Category****:** Sales **Requisition Number****:** EXPER004613 Showing 1 location **Job Details**
**Description**
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****Guest Service Coordinator****
**Bergstrom Fleet Management**
DRIVE YOUR CAREER FORWARD AT BERGSTROM AUTOMOTIVE AND **APPLY TODAY.**
****WHAT YOU'LL DO****
* Point of contact for all inquiries related to fleet management (maintenance, billing, issues with vehicles, etc.)
* **Monitoring vehicle orders, scheduling and executing prep, up fits & deliveries of vehicle to driver**
* Monitoring of vehicle performance, costs, replacement schedule
* Monitoring and updating of vehicle titling, registration and compliance
* Working with fleet managers by email, phone and in person on program development (selection of vehicle, associated costs, life cycle analysis), recommended changes and upgrades as well as day to day questions and issues
* Working with drivers on daily questions, issues, problem solving, vehicle selection and replacement, maintenance management and license plate compliance
* Supporting team members needs; prioritizing fleet needs
* Utilizing advanced excel functions and external software to streamline processes
* Eagerness to learn
* Excellent Guest/Customer Service
* Strong Communication Skills
* Relationship Building Skills
* Excellent Time Management Skills
* Microsoft Excel experience strongly preferred
****OUR COMMITMENT TO YOU****
* Competitive compensation
* Medical, Dental, Vision
* Life Insurance
* Discounts on vehicles, service, and parts
* 401(k) with company match
* Paid Vacation and Holidays
* Wellness Program
* Free Team Member Clinic
* Free Health Coach
* Employee Assistance Program
* Employee Referral Program
* Verizon Wireless Discounts
* **5 day work week! (Monday - Fr iday)**
****WHO WE ARE!****
* Wisconsins largest Automotive group.
* Established in 1982.
* 1,600+ team members and growing.
* 30 dealerships and 36 brands.
* Ranked as one of the best dealerships to work for by Automotive News!
* Glassdoor voted Bergstrom as one of the best companies to work for in 2020 and 2021!
* Recognized by the Better Business Bureau and Time Magazine
* Committed to giving back to our communities by supporting organizations like Make-a-wish, United Way and Drive for a Cure!
**Drive your career forward today! APPLY NOW!**
Bergstrom Automotive is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
**Qualifications**
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**Education**
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