San Francisco, CA
Order Management Specialist / Customer Service Representative
Job Details
POSITION RESPONSIBILITIES
Support Account Managers and customer accounts as assigned by providing exceptional
support and developing strong relationships with team members and customers at plant
and/or corporate locations
Daily coordination of orders, material shipments and ASN's, entry/processing and
management of incoming customer orders through shipment, including internal expedites
with supply chain, QA, Operations and Logistics to ensure accurate and timely
processing of orders
Work with customers and internal teams to communicate constraints in supply and
coordinate with them to adjust orders accordingly
Respond to customer requests related to shipping documentation and proof of delivery
Analyze and communicate customer demand changes internally to Buyer and externally
to Customer when appropriate
Assist in investigation and resolution of customer concerns, working with Operations,
Supply Chain, QA and Engineering as necessary to ensure closure, along with entering
and tracking RMA's and replacement Customer orders as necessary
Support Finance in resolving receivables and invoicing concerns; process credits and
debits as needed
Provide follow-up support for all customer or company requests and objectives
Dependent upon account, responsibilities may include instances of
Process, submit and follow up on customer quotations
Contract/P.O. Review and Records Management per documented processes
Initiate set up of customers and track to completion
Manage customer pricing in system
Prepare, submit and track customer drawing or specification changes, deviation requests,
supplier change requests and buy authorizations
Support the reduction of excess and obsolete inventory by investigating and compiling
supporting information
Update and maintain all applicable reports in a timely manner
Support GFC branch(es) with contract VMI serial files (if applicable)
SKILLS, KNOWLEDGE, ABILITIES:
Strong sense of urgency and ownership with a commitment to working with customer and
internal teams
Excellent communication skills including verbal, written and interpersonal
Customer Service/Account Manager 2 May 17, 2023
Ability to identify and negotiate solutions that are aligned with company strategies and
goals, and gain agreement from customer
Focus on attention to detail and accuracy while meeting deadlines
Capacity to handle multiple detailed tasks with frequent interruptions
Strong organizational and follow up skills, ability to manage time and plan, flex and
coordinate workload with shifting priorities
Ability to recognize potential problems, correctly identify actual problems, and take the
necessary steps to prevent or resolve problems
Analytical ability to gather and interpret data and relevant information and draw accurate
conclusions
Proficient use of ERP system, Microsoft Word, Excel (v-lookup and pivot tables) and
Outlook
Willingness and ability to be flexible and adapt to changing job requirements
Ability to understand and follow all processes and procedures
ENVIRONMENT:
Must be able to work in a busy office setting and/or remotely as a self-starter without
direct supervision at all times
PHYSICAL REQUIREMENTS:
Must be able to sit and work at a computer for up to 8 hours per day
JOB QUALIFICATIONS:
Must have high school diploma or equivalent
Preferred: Associates Degree or higher, or 2+ years of related experienc
Experience in the fastener, distribution, or manufacturing industries is helpful
WILL BE EVALUATED ON
:
Attendance
Adherence to all safety policies and procedures
Dependability
Knowledge of Job
Quality of work performed
Achievement of departmental and personal goals and objectives
Interpersonal Relations/effectiveness as a team player
GENERAL FASTENERS COMPANY
06/20/2024
Livonia,MI