Job Details
** CUSTOMER SERVICE TIER 1 (ONTARIO)**
**Job Category****:** CUSTOMER SERVICE **Requisition Number****:** CUSTO003906 Showing 1 location **Job Details**
**Description**
**Competitive Pay -- Performance Incentive -- Industry Leading Benefits**
**Join the Mathis Brothers Team and Receive a Sign on Bonus up to $1,000!**
**GENERAL STATEMENT OF DUTIES:** Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Need to be able to work in a fast pace environment and have good communication skills. Perform any other duties as directed by management.
**EXAMPLES OF WORK PERFORMED:** Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts; partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices. Any other duties as directed by management.
**EMPLOYMENT STANDARDS:** Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.
**PHYSICAL ACTIVITY REQUIREMENTS:** To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
**Ability to work weekends**
**Ability to work 10am-7pm shift**
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Brothers promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer.
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