Job Details
**Job Details**
**CUSTOMER SERVICE REPRESENTATIVE - (12045)**
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Job Title CUSTOMER SERVICE REPRESENTATIVE Job Type Full-time Education Bachelor's Degree Location Watertown, CT 06795 US (Primary)
Career Level Entry Level Category Customer Service Date Needed By Shift Type Travel None Job Description **About Silgan Dispensing Systems:**
Silgan Dispensing is a global manufacturer of packaging solutions that people around the world use every day. Our broad portfolio of trigger sprayers, pumps, fine mist sprayers, and closures are used by iconic brands for personal care, beauty, fragrance, home, garden, and healthcare markets.
Headquartered in Richmond, Virginia, the Silgan Dispensing team includes approximately 6,000 employees across North America, South America, Asia, and Europe. We are proud to have created a diverse workforce that is innovative, sustainably focused, respectful, inclusive, driven to excel and customer-oriented held together by the belief that we are best when we work as One Team.
Our culture of engagement, collaboration and accountability is what enables us to be the dispensing partner brands rely on to grow their business.
**Career Opportunity:**
Customer Service Representative responsible for acting as a liaison between the customer and company and ensures high customer service satisfaction. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
**Responsibilities:**
* Provide superlative order entry, customer account maintenance, price and availability checks and management of all aspects of customer orders from receipt through payment
* Provide customers with order status, requested documents, shipping dates and tracking proactively and when additional requests are received
* Work with the team to provide quotations for sales inquiries for both potential and existing customers
* Entry and Management of Quality and Service Complaints, and proper assignment of complaints for investigation to ensure quick resolution.
* Entry and coordination of material returns, either associated with a complaint and/or a customer owned refill or repair
* Engage with internal stakeholders such as Material Planners, Transportation, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests
* Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays.
* Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department
* Work with customer portals as required to retrieve EDI and shipping information
* Support creation and maintenance of standard operating procedures (SOPs) for customer services
* Work to achieve maximum efficiency in a team environment and support peers when needed
* Perform other related functions as assigned
Job Requirements **Qualifications**
* Bachelors Degree in business management or industrial engineering
* Experience working with ERP systems (SAP, Oracle, Syspro, etc.).
* Good level of PC expertise Microsoft Office (Excel/Word/PowerPoint/Visio)
* Excellent Planning & Organizing Skills.
* Excellent Communication/Interpersonal skills.
* Customer Oriented.
* Influencing skills.
* Attention to Detail.
***LIMITATIONS AND DISCLAIMER*** The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.
Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.
Silgan is a drug-free workplace.
EEO/M/W/Vet/Disability