Job Details
Job Description
Ensures that the casino and public areas are spotless, fully functional, and aesthetically pleasing for customers, while serving as and information and service ambassador for the company.
- Performs all duties and tasks with courtesy and enthusiasm, and adds to the overall environment of fun and excitement for customers.
- Wipes, polishes, cleans, and details specific areas of the building during the assigned shift.
- Removes debris and trash from areas to keep the physical property in spotless condition.
- Monitors and troubleshoots the physical condition of carpeting, upholstery, and other furnishings and equipment in assigned areas, and reports items in need of repair.
- Provides customers with information relating to player cards, marketing events, gaming products, hours of operation, and other services and amenities.
- Able to discern above standard versus below standard guest service conditions and react appropriately.
- Proactively recognizes opportunities for an improved guest experience and executes or makes suggestions to management.
- Acts as a service liaison with other departments, and contacts the appropriate employee/job classification to assist customers with various service needs on the casino floor.
- Develop and maintain a knowledge of all Company facilities as well as marketing promotions and events and be prepared to answer guests' questions accordingly
- Performs all other duties as assigned.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Experience and Skills 1. High School Diploma or G.E.D. required. Must have outstanding interpersonal, communication, and customer service skills.
2. Must have strong attention to detail. Must be able to document and articulate information clearly.
3. Demonstrated ability to learn and communicate a variety of information to customers regarding casino products and services. Must be able to walk, bend, lift, kneel, stand, push, and pull, during an 8 hour shift.
4. Must be able to work a variety of shifts, weekends, and holidays as needed.