Job Details
**Become a Customer Service Expert**
** Insurance Customer Service Representative**
Req ID#: 220589 Spartanburg, SC, US
** Insurance Customer Service Representative**
Customer Service ****Job Summary****
At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up for success at Sitel - or wherever your career takes you!
This position includes free multi-state licensing with opportunities for year-round, full-time employment at the conclusion of the OEP season. There is no cold-calling!
****Primary Job Responsibilities****
* Interact with customers, clients, insurance carriers and internal sources to provide coverage information
* Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
* Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations
* Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers
* Utilize tools and applications to complete needs assessments
* Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings
* Weekly review of quality standards and performance
****Qualifications & Experience****
* Ability to complete pre-licensing course and pass the applicable resident state exam
* Ability to pass the Insurance Application Form background screening as applicable by state
* Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
* Strong communication skills, including the ability to toggle between screens while chatting with the member
* Exceptional customer service skills
* Experience in Customer Service, Healthcare, Insurance or related field preferred
* High school diploma (higher education preferred)
* Must pass a background check and drug screening
** Insurance Customer Service Representative**
**Benefits and perks of working with Sitel Group:**
A flexible hybrid model with the option to work on-site and from home (as available)
Full-time and part-time availability
Paid training
Career growth opportunities - more than 90% of our non-agent positions are filled internally
Medical and dental benefits for full-time employees
Employee discounts and more!