Job Details
Title-Customer Service Representative
Client-Client
Client Location-Chattanooga, TN
Training may be onsite (2 weeks) and then will be remote
Pay Rate-$17/hr on W2 with benefits
Duration-8+months
Receiving, investigating and resolving all customer inquiries timely and accurately.
Handling customer service inquiries and problems via the telephone.
Ensuring all customer communication is clearly documented.
Educating caller to ensure resolution is achieved on first contact.
Interact through various channels such as Chat, Phone and E-mail
Must be able to pass required testing
Participation and attendance are mandatory.
This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
Work overtime as required
Quals
All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Education
High School Diploma or equivalent required
Experience
1 year - Experience in a customer service support role is required
SkillsCertifications
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Proficient oral and written communication skills.