Job Details
**Customer Service Representative, Returns/Claims**
**Location:** Appleton, WI, US, 54914 **Responsibilities**
Returns/Warrantees
* Direct investigation of customer product failures regarding quality, tolerances, specifications, filed conditions, and delivered condition of products
* Communicate warranty determination results from analysis, and field corrective action plan to customers.
* Process RMAs in SAP & ship warrantee products back to venders
* Repair units sent back to Water-Right. Determine if repair is warrantied or billable.
* Field homeowner phone calls. Troubleshoot units over the phone, help select dealers, answer general water quality questions.
* Water testing. Perform standard/basic water quality tests and send results back to customers
* Prepares items to be shipped back to vendors either warranty or defective
* Prepares, picks and ships regional school materials to respective RSM.
* Manages local customer pickups and associated paperwork.
Service Technician
* Respond to customer inquires on the telephone, through on-line networks, and by mail.
* Communicate with customers to help them understand how to use the product properly.
* Handle customer problems that appear to arise from the use of the product.
* Handle requests for replacing defective parts.
* Complete, maintain, and process pertinent paperwork and records for the RMAs.
**Qualifications**
Electrical or Mechanical experience or HVAC experience preferred
SAP experience preferred
**Education**
High School Diploma or GED **Years of Experience**
Minimum of 3 years of related work experience or training **We Offer**
Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
**Job Segment:** Customer Service Representative, ERP, Electrical, SAP, Customer Service, Technology, Engineering