Job Details
- Customer Service Representative
** Customer Service Representative**
**Bristow Group** Houma, LA Start Date 07/08/2021 **Full Job Description**
**DUTIES AND RESPONSIBILITIES:**
* Set the stage first thing in the morning; this includes making coffee, lay out Newspapers, confirm waiting area is clean and free of clutter, check for outgoing parts and prepare manifests sheets. This duty should be repeated several times during the day during slow periods;
* Answer phones promptly and professionally;
* Maintain excellent customer service by communicating with the passengers in a positive and pleasant manner;
* Maintain list of needed office supplies, consumables, etc. and relay to Base Manager if applicable;
* Coordinate all outbound aircraft;
* Manifest and check identification for all inbound and outbound passengers through TSA list when needed;
* Maintain contract information such as rig names, lats, longs, blocks, freqs, and deck info. Fuel info. Crew change dates and customer specifications;
* If applicable, responsible for making hotel/vehicle accommodations when we have an overflow of pilots or mechanics RON;
* If applicable, flight-follow when aircraft cannot get through to Operations;
* Communicate with the Base Manager or Lead Pilots or AMTs with day to day operations. Also assist the above with any administrative duties that need to be accomplished;
* Maintain a log of all daily flights;
* Gather flight logs from previous day. Check the times for accuracy and make sure all other pertinent information is correct. Add flight information to daily flight logs. Make copies and create base files to hold for two months. The originals should be mailed to Accounting Department every third day making sure that all logs for the month have been sent in by the first of the new month;
* Gather and sort all incoming mail and faxes;
* Log all incoming and outgoing packages. Arrange FedEx when customers send in outgoing packages;
* Email daily aircraft status at the end of each day after confirming status with the Lead AMT;
* Email hotel and rental car logs every Friday;
* Keep a log of all mechanical delays on contracted aircraft and email every day;
* Keep a log of the number of passengers traveling outbound each day;
* At closing of day make sure the manifest/sign in sheets are ready for the next morning;
* At closing please do one final walk through confirming that the waiting area and restrooms are clean and organized for the next business day;
* If applicable, loading baggage and cargo onto and off of aircraft;
* Any other duties as assigned.
**MINIMUM QUALIFICATIONS:**
* Must be proficient in Word, Excel and Outlook;
* Must adhere to dress code / appearance policy stated in the Era Helicopters LLC Handbook;
* Aviation background preferred;
* Must be organized and be able to work effectively as a team with a large and varied workload;
* Must maintain valid Drivers License and physically be able to drive company vehicle as required;
* Must be able to travel as required by Era Management;
* Must be able to work overtime as required by Era Management.
**Our compensation structure is designed to make Era an attractive employer and very competitive within the industry. We also offer a comprehensive benefits package which includes an employer sponsored 401k plan and Employee Stock Purchase Plan.**
**Equal Opportunity Employer/Vet/Disability**