Job Details
** Assistant Customer Support- 2nd Shift**
Date: Feb 9, 2022 Location: Oklahoma City, OK, US, 73107-2411
Req ID: 7659 **Summary**
**Job Description**
**Essential Job Functions**
* Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
* Records call on account history record with results of the inquiry; initiates required confirmation.
* Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
**Basic Qualifications**
* High school diploma or G.E.D.
* Zero or more years of customer service or other telephone experience
* Experience working with organizational functions and personnel
* Experience working with fax machines, computer software, and telephone technology
* Experience working with and skilled in the use of help desk software
**Other Qualifications**
* Basic business and analytical problem solving skills
* Basic communication skills
* Ability to follow oral and written directions
**Work Environment**
* Office environment
* May require shift work
**Job Description**
**Qualifications**