Job Details
** Position Description**
**Customer Service Representative | 8am - 5pm** City **Lenexa** Customer Service Representatives are at the center of our passion for service. We are proud to offer a live person on the end of the line when our customers call. We currently have a need for a full-time Customer Service Representative. Base pay $16.00/per hour - every other weekend off!
How you will spend your day:
* Interacting via phone with facilities that rent Sizewise durable medical equipment
* Managing between 80 and 100 calls daily, with an average 2-3 minute call duration
* Handle a variety of equipment orders, including pick-ups and deliveries
* Troubleshoot basic equipment issues, a nswer general inquiries
* Communicate with multiple departments in order to assist customers when necessary
What we look for:
* Superior customer service abilities
* Practiced documentation skills
* Attentiveness to customer needs, coupled with the ability to respond quickly and competently to customer requests
* Effective verbal and written communication skills
* Ability to multi-task, specifically to use active listening skills while accurately entering data into customer ordering software
* Ability to sit for long periods of time
* Manual dexterity
* High School diploma or equivalent
Who we are:
Sizewise is a privately owned, global medical equipment and consumer sleep system manufacturer with more than 20 years experience engineering innovative products to meet the needs of bariatric, geriatric, pediatric, and standard patient populations. Produced in two manufacturing plants and supplied through more than 65 branches nationwide, Sizewise offers a range of American-made bed frames, specialty surfaces, and mobility items that enhance patient healing and caregiver satisfaction
Make a difference in the lives of patients and their caregivers, Companywide Green Initiatives, Product made in the USA, Stability of Medical Industry, Branches located across the US giving you the ability to relocate and stay with our company, Full benefit package
EOE, including disability/veterans
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