Job Details
US|Customer Service Representative I in Louisville at Strategic Staffing Solutions **Location:**
**Experience:**
Not Specified **Job Description**
**Title:** US|Customer Service Representative I
**Location:** Louisville, KY (Onsite Some Remote)
**Duration**: Contract (6 Months)
**Targeted Start Date**: 02/14/2022
This is a **Contract Opportunity** with our company that **MUST** be worked on a **W2 ONLY, NO C2C** **eligibility for this position**.
*****Must Be Vaccinated or Willing To Be Vaccinated*****
**Job Description / Duties:**
* Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
* Determine the client's issue and offer possible solutions or providing follow-up as needed.
* Customer service agents may be inbound, outbound or a combination of both.
* Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
* Refer unresolved customer grievances to designated departments for further investigation.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
**Required Qualifications:**
* 0-2 years customer service-related experience
* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
* Ability to work independently and manage one's time.
* Ability to accurately document and record customer/client information.
* Previous experience with computer applications, such as MS Outlook or data entry software.
* Utilize salesforce and SAP
Onboarding Requirements:
* Background Check
* Education Verification
* Drug Screening
* GO272
* GO272A
* Acknowledgement of Temporary Assignment
* Harassment Guide Acknowledgement
* SmartBadge Photo
**$$ WE OFFER A REFERRAL FEE FOR ANYONE REFERRED & HIRED WITH S3! $$**
*Strategic Staffing Solutions (S3) is an international, woman-owned, over $300 million IT and business services corporation based in Detroit. S3 provides staff augmentation, direct hire recruiting, workforce programs, and outsourced solutions with global industry expertise in energy/utility, healthcare services, insurance, communications, and financial services. It has over 3,600 direct consultants in 49 out of 50 states in the U.S. and 15 countries including Europe and the Americas.*
* *With a composite average annual growth rate of 19%, S3 is fiscally sound and debt free.*
* *S3 has had $3.3 Billion in sales since its inception with $1.2 billion of those sales occurring in the last 5 years.*
* *S3 is ranked as the sixth largest diversity staffing firm in the U.S. by Staffing Industry Analysts (SIA) and 16th among the largest IT staffing firm in the U.S. by Staffing Industry Report.*
* *It is the only company that is a certified Charter Partner to SIA.*
* *With 59% of its 3,600 team members claiming veteran, military spouse, or military dependent status, S3 has been designated as a Military Friendly and Military Spouse Friendly employer since 2014.*
* *S3 is a certified women-owned business enterprise (WBE) and an active member of WBENC.*
* *S3 is ranked among the top 25 woman-owned businesses in the nation by Women's Enterprise USA Magazine.*
* *S3 has given more than $2 million through sponsorships and donations every year since 2011.*
*Strategic Staffing Solutions is an Equal Opportunity Employer*