Job Details
** Night Audit Guest Services Agent**
**Job Category****:** Hospitality **Requisition Number****:** GUEST01739 Showing 1 location **Job Details**
**Description**
The Onni Group is a leading real estate firm based in Vancouver, British Columbia, Canada with offices in Toronto, Los Angeles, and Chicago. This diverse company is vertically integrated with in-house departments responsible for the execution of the companys activities including property development, construction, and management as well as leasing, sales, and marketing..
**About you:**
**Job Description:**
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
* Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
* Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
* Complies with Work Rules and Standards of Conduct.
* Works harmoniously and professionally with co-workers and supervisors.
* Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
* Stores and retrieves guest luggage and packages.
* Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
**Night Audit Functions:**
* Monitors house accounts, adjusting weekly and balancing forward daily.
* Sorts shift work balancing adjustments, and charges making all necessary corrections.
* Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
* Sorts shift work balancing adjustments, and charges making all necessary corrections.
* Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.
* NON-ESSENTIAL FUNCTIONS:
* Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
* Other duties as assigned
**Summary of Qualifications & Requirements:**
* Must have a minimum 1 year of previous reservations experience in a similar hotel environment.
* Must have strong communication skills in English, verbal and written. Second language an asset.
* Dynamic, enthusiastic, assertive career minded individual.
* High self-initiative, self-starter, dependable and able to multitask in a fast-paced environment.
Please note that we offer competitive pay, a comprehensive benefit package and programs to continuously develop and recognize employees.
All interested applicants please submit your resume and cover letter stating your salary expectations.
*We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls please.*
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