Job Details
In this fast-paced position at Dahl Express Service in Winona, you will put your customer service skills to good work by taking care of our express service guests. Greet them with a smile as they enter the facility, ensure we take care of their vehicle service needs and communicate with them throughout the process. We will train you on your system and process - just bring your customer service experience and be ready to succeed!
**Benefits**
* Medical
* Dental
* Vision
* 401K with automatic 3% company contribution
* Life Insurance
* Accident Insurance
* Disability Insurance (short and long-term)
* Cancer Insurance
* Critical Illness Insurance
* Pet Insurance
* Identity Theft Protection Insurance
* Paid Training
* Paid Time Off
* Team Lunches
* Company Holidays
* Discounts on Products and Services
* Closed on Sundays
**Responsibilities**
* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
* Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
* Communicate with technicians and relay helpful information back to the customer
**Qualifications**
* Organized and friendly personality
* Fantastic communication skills with your customers
* Strong record of positive customer satisfaction results
* Team oriented and self-motivated
* Able to work with little supervision
* Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Apply for Customer Service Specialist**
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I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
Full Name Date: 5/21/2021