Job Details
**Customer Service - 2nd Shift**
Location Dayton, Ohio, United States Category Customer Service/Administrative Job Id 21104669 To view the status of your application(s), update your profile or re-apply to this position, click . JOB DESCRIPTION **About the role:**
As part of our 2nd you will be working 2nd shift Customer Service team, you will be receiving and making phone calls to ensure shipments are being picked-up and delivered on time.
**Whats in it for you:**
* Up to $18.00/hour
* Paid relocation to any TQL office
* Up to $5,000/yr in tuition reimbursement
* Advancement opportunities with structured career paths and mentoring sessions
* We win wherever we go 2021 **National Top Workplcae**
**What you'll be doing:**
* Handle a high volume of inbound and outbound phone calls
* Facilitate communication with customers, carriers, shippers and receivers to help resolve shipping issues with a high level of professionalism
* Document and manage all tasks in our internal systems
* Drive our customer scorecards and compliance through process adherence and improvements
**What you need:**
* A passion for exceptional customer service with a high attention to detail
* Hall of fame work ethic with a history of excellent attendance
* Ability to take ownership of responsibilities and see tasks through completion
* Excellent communication, multi-tasking and problem-solving skills
* Microsoft Office Suite Outlook, Excel, Word, PowerPoint