San Francisco, CA
Customer Service Representative
Job Details
Status:
Open
Union Code:
-
Profession:
Non-Clinical - Administrative
Specialty:
Customer Service Representative
Unit:
CHOC MSO-CHOC Administration, RC100-8125-9999
Shift:
Day 5x8-Hour (08:30 - 17:00)
Block Schedules:
No
Start Date:
05/13/2024
Job Duration:
13
# of Positions:
1
Non-Bill. Orientation:
12
Job ID:
Status:
Open
Union Code:
-
Profession:
Non-Clinical - Administrative
Specialty:
Customer Service Representative
Unit:
CHOC MSO-CHOC Administration, RC100-8125-9999
Shift:
Day 5x8-Hour (08:30 - 17:00)
Block Schedules:
No
Start Date:
05/13/2024
Job Duration:
13
# of Positions:
1
Non-Bill. Orientation:
12
Job ID:
2483334
Account Manager:
Susannah Milan
Email:
...@ayahealthcare.com
Overtime Multiplier:
8 regular hours in a day AND 40 regular hours in 1 week : 1.5%
Double Time Multiplier:
12 total hours in a day : 2%
Charge Nurse:
None
On Call:
None
Call Back:
None
Holiday:
1.35%
Observed Holidays:
New Year's Day:
Falls Within: 5:00 PM day before - 12:00 AM day after
Christmas:
Falls Within: 5:00 PM day before - 12:00 AM day after
Labor Day:
Falls Within: 12:00 AM day of - 12:00 AM day after
Independence Day:
Falls Within: 12:00 AM day of - 12:00 AM day after
Memorial Day:
Falls Within: 12:00 AM day of - 12:00 AM day after
Thanksgiving:
Falls Within: 12:00 AM day of - 12:00 AM day after
Holiday Comments:
None
Orientation:
All Hours Billable
Job Location:
5855 Copley Drive
San Diego, CA 92111
Description:
Requirements:
1. H.S. Diploma, GED or Equivalent
2. 1 year of experience as a Customer Service Representative in a healthcare setting such as a hospital, medical group, health insurance or other RBO
3. Knowledge of medical terminology to include ICD-10 codes, CPT codes, and HCPC codes
4. Computer skills to include Excel, Word, Outlook and data entry systems
Job Description:
Under the supervision of the Customer Service Supervisor, the Customer Service Representative's primary job function is to promote favorable relationships with members, providers, and health plans through the prompt, accurate and courteous resolution of issues including but not limited to the following: authorization processing, claim research, coordinating translation services, and Primary Care Provider changes
Shift: Mon-Fri, 0830-1700 (8:30am-5pm PST), ON-SITE
COVID-19 Vaccine (Facility Guideline):
Not Required
Flu Vaccine (Facility Guideline):
Unknown
Account Manager:
Susannah Milan
Email:
...@ayahealthcare.com
Base Bill Rate:
$33.95
Overtime Multiplier:
8 regular hours in a day AND 40 regular hours in 1 week : 1.5%
Double Time Multiplier:
12 total hours in a day : 2%
Charge Nurse:
None
On Call:
None
Call Back:
None
Holiday:
1.35%
Observed Holidays:
New Year's Day:
Falls Within: 5:00 PM day before - 12:00 AM day after
Christmas:
Falls Within: 5:00 PM day before - 12:00 AM day after
Labor Day:
Falls Within: 12:00 AM day of - 12:00 AM day after
Independence Day:
Falls Within: 12:00 AM day of - 12:00 AM day after
Memorial Day:
Falls Within: 12:00 AM day of - 12:00 AM day after
Thanksgiving:
Falls Within: 12:00 AM day of - 12:00 AM day after
Holiday Comments:
None
Orientation:
All Hours Billable
Job Location:
5855 Copley Drive
San Diego, CA 92111
Description:
Requirements:
1. H.S. Diploma, GED or Equivalent
2. 1 year of experience as a Customer Service Representative in a healthcare setting such as a hospital, medical group, health insurance or other RBO
3. Knowledge of medical terminology to include ICD-10 codes, CPT codes, and HCPC codes
4. Computer skills to include Excel, Word, Outlook and data entry systems
Job Description:
Under the supervision of the Customer Service Supervisor, the Customer Service Representative's primary job function is to promote favorable relationships with members, providers, and health plans through the prompt, accurate and courteous resolution of issues including but not limited to the following: authorization processing, claim research, coordinating translation services, and Primary Care Provider changes
Shift: Mon-Fri, 0830-1700 (8:30am-5pm PST), ON-SITE
COVID-19 Vaccine (Facility Guideline):
Not Required
Flu Vaccine (Facility Guideline):
Unknown
vTech Solution
06/21/2024
San Diego,CA