Job Details
** Front Desk Associate**
**Job Category****:** Hospitality **Requisition Number****:** FRONT01604 Showing 1 location **Job Details**
**Description**
**The Springhill Suites Seattle Downtown/South Lake Union, managed by Moody National Hospitality Management, is looking for a Front Desk Clerk to join our team. We offer competitive pay, flexible scheduling opportunities, paid time off and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.**
**The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.**
**Essential Functions:**
* Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
* Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
* Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
* Accurately complete any logs/reports as specified by management.
* Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
* Other duties as assigned.
**Job Specifications:**
* Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
* Excellent interpersonal, written/verbal communication and telephone etiquette skills.
* Intermediate proficiency with Front Desk computer systems
* Excellent command of the English language; second language proficiency desirable.
* Excellent time management skills and ability to multi-task and prioritize work
* Excellent written and verbal communication skills
* Exceptional problem solving skills
* Ability to maintain customer focus
* Excellent organizational and planning skills
* Ability to work well in a team environment
* Ability to follow corporate standards and procedures
**Experience and Education:**
* High School education or equivalent work experience.
* 1+ years of experience as a Front Desk Clerk or other customer service position.
* Minimum training required per year as assigned by the company
* Any additional training required by manager
**Work Environment:**
* This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
* This is a full-time position. Overtime may be required occasionally.
* Work days and work hours may vary.
* This position works indoors.
**Skills**
**Preferred**
**Customer Focus** *Advanced* **Problem Solving** *Advanced* **Planning & Organizing** *Intermediate* **Communication** *Advanced* **Interpersonal Skills** *Intermediate* **Teamwork** *Some Knowledge* **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Preferred**
High School Diploma / GED or better.
**Experience**
**Preferred**
Solid working knowledge of select service hotel policies, procedures, and services; general knowledge of other departments in the hotel.