Job Details
**Customer Service Time & Attendance Technical Support II**
Req Number: 216410
Category: Client Service
Posted Date: February 2, 2022
Work Location(s): El Paso , TX , US ADP is hiring a **Customer Service Time & Attendance Technical Support II****.**
If so, this may be an opportunity for you. Read on and decide for yourself.
As a Customer Service Time & Attendance Technical Support II, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. Youll also support product upgrades, maintenance, and diagnostics.
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you and you should be able to manage your time effectively. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
**A little about ADP:** We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. Weve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the ***OneTen*** coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel:
**Apply now!**
**To learn more about Client Services at ADP**,watch here:
**WHAT YOULL DO:** *Responsibilities*
**What you can expect on a typical day:**
**Assist Clients** with technical support, product upgrades, maintenance, diagnostics, and more providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
**Serve as the Subject Matter Expert** for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, hardware, software, databases, browsers, and related products.
**Be the liaison** between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.
**Manage your time** to be able to prioritize the different tasks and job responsibilities and ensure that you have enough time available to complete every project.
**TO SUCCEED IN THIS ROLE****:***Required Qualifications*
* 1+ years of Customer Service experience
* Troubleshooting and technical analysis ability and problem solving
* Excellent verbal and written communication skills
* Time management to prioritize the different tasks and job responsibilities
**BONUS POINTS FOR THESE:***Preferred Qualifications*
* Bachelors Degree or Equivalend in Education Experience
* Microsoft Certified Professional (MCP)preferred or Equivalent experience
**YOULL LOVE WORKING HERE BECAUSE YOU CAN:**
* **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
* **Belong** by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
* **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
* **Continuously learn** through ongoing training, development, and mentorship opportunities.
* **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
* **Focus on your mental health and well-being.**Were here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
* **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
* **Get paid to pay it forward.**Company-paid time off for volunteering for causes you care about.
**Apply now!**
**Jobs.adp.com**
**Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.**
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPs culture and our full set of values.
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
Learn more about diversity, equity, and inclusion at ADP on our .
Its cool to come here and not just sit here and say, Im going to answer phone calls. Im actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. Ive made a lot of personal connections.
**Nina**
Client Support Consultant
**ADP Service and Implementation Team Insights**
[MUSIC PLAYING] [DESCRIPTION] Logo: ADP, Always Designing for People. [MUSIC PLAYING] [SPEECH: TARA] Hi, my name is Tara. I'm an Implementation Specialist at ADP. [SPEECH: ALISON] My name is Alison. I'm a Client Support Consultant. [SPEECH: DAVE] Hi, my name is Dave. I'm the Senior Support Consultant here at ADP. [DESCRIPTION] [SPEECH: ALISON] I love working with the clients. I love when they say, you know, you made my life so much easier. Thank you. [SPEECH: DAVE] I have to say probably the snack cart at year-end. I get all the free food. But no, realistically, I come because of the people. I mean, it's honestly the people why I stay. [SPEECH: TARA] Welcoming the client, explaining to them how our process works over here at ADP. [DESCRIPTION] [SPEECH: ALISON] I was interviewed as a senior in college with ADP, so what really drew me was the reputation it had, and I knew that they were going to have an extensive training program. [SPEECH: DAVE] I was actually a ref