Job Details
** Customer Service Parts Professional**
**Job Category****:** Operations **Requisition Number****:** CUSTO004320 Showing 1 location **Job Details**
**Description**
Factory Motor Parts is looking for an experienced and customer focused **Auto Parts Professional** to join our Customer Service Team.
This position will talk with the customer to identify their needs, have excellent selling skills, and strengthen the overall relationship between Factory Motor Parts and the Customer.
**Additional responsibilities include:**
* Take customer orders over the phone
* Look up auto parts in our FMP parts catalog system
* Process customer orders with high degree of accuracy
* Trouble shoot and make recommendations to meet customer needs
* Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
* Performs other duties as assigned.
**Position requires:**
**Shift hours: 40 hours/Week - Flexible days Monday through Friday with alternating weekends**
A qualified candidate will have previous automotive parts counter experience in either a retail store or other setting where finding the right part was an essential function of the job. Also Requires:
* 3 Years experience with Automotive Parts
* 1-2 years previous sales and customer service experience
* Ability to look up parts in parts cataloging systems
* Excellent verbal and written communication skills
* Strong background in mechanics & ASE certification is a plus
Drug screen and background check administered as a condition of employment.
We are an EEOC/AA Employer.
An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Preferred**
High School or better.
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)