Job Details
**Other**
**Hotel Front Desk Agent**
Hotel Front Desk Agent Benchmark The Heldrich Hotel New Brunswick NJ
**Hotel Front Desk Agent**
**Company:**
Benchmark The Heldrich Hotel
**Location:**
US
**Category:**
Other
**Degrees Required:**
Not Specified
**Employment Type:**
Full-Time
**Manages Others:**
No
**Requirements:**
**Come be a part of something bigger!**
More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our **diversity**, **positive service attitude** and **determination** to succeed. Come be a part of our Be the Difference culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.
We are a strong believer in offering our employees **Work-Life Effectiveness** through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
* Full Time employees have access to Medical and Dental insurance to fit your needs
* Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
* 401K match (Let us help you build your financial future)
* Companywide Hotel Room Discounts (Who doesn't love to get away)
* Paid Time Off
* Employee Assistance Program (We are here to support you)
* Employee family events (bring the kids!)
* Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
* Many more, please inquire for more details
To provide prompt, safe, efficient and friendly check in, check out, guest service needs and care for all guests. The Front Desk Agent will maintain a neat and safe work area. The Front Desk Agent will also serve as the front line representative of the property. They must possess strong customer service skills, exhibit a high degree of professionalism at all times, and open scheduling availability.
What you will have an opportunity to do:
**This position will appeal to individuals with the following attributes:**
* Considerable amount of customer service experience
* Goal oriented
* Longevity seeking
* Consistent previous work history
**Essential Functions:**
* Greet customers immediately with a smile and sincere welcome. Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion. Provide accurate information pertaining to outlet hours and local attractions.
* Quickly check guests in/out and arrange for transportation if needed.
* Verify and input credit cards for authorization using electronic acceptance methods.
* Handle cash, make change and balance an assigned house bank.
* Post charges to guest folios.
* Prepare reports for Day Audit in accounting department.
* Act as liaison between guest and security, guest services, engineering and other departments.
**Marginal Functions:**
* In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions.
* Summon guest services for assistance to escort guests to their rooms.
* Operate fax machine and/or photo copier to send, receive, and copy.
**Technical Requirements:**
* **Must have scheduling flexibility and can work any shift during the week including weekends and holidays.**
* High school diploma preferred or equivalency.
* All employees must maintain a neat, clean, and well-groomed appearance.
* Ability to stand and move throughout front office and continuously perform essential job functions.
* Ability to read, listen and communicate effectively in English, both verbally and in writing.
* Hearing and visual ability to observe and detect signs of emergency situations.
* Must have intermediate keyboarding and computer skills.
**Benchmark Hospitality International offers THE BEST Sales Incentive Plan in the Industry + Sales Referral Incentive Program!**
**Other Employment Perks:**
**Company contributes ~75% toward Blue Cross Blue Shield medical benefit package.**
**Generous Paid Time Off and Paid Holiday Benefits**
**Employee and Friends & Family guestroom discounts**
***Full time employees are eligible for benefits following completion of 90 days of employment.***
Qualifications:
* High school diploma or equivalent.
* A strong desire to make an impact on other people
* An outgoing and engaging personality
* Computer skills
* Excellent verbal and written communication skills
* Ability to work in a fast-paced setting
* Ability to stand for the duration of the shift
* Must be available to work various shifts including weekends and holidays
***Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.***