Job Details
Are you someone who thrives on building relationships and providing exceptional service? Do you want to work for a company that encourages you to grow and develop? Do you want a career path instead of just another job? Consider applying to join the Reynolds team! At Reynolds Electric and Plumbing, we're looking for passionate individuals who want more than just a job - we offer a fulfilling career path with opportunities for growth and development.
Role Overview:
As a member of our customer service team, you are the first point of contact for our customers and their first impression, setting the stage for our relationship with them. You will assist in booking service appointments and gathering customer information and concerns while doing whatever is necessary to ensure customer satisfaction.
If you prefer a job where every day is the same, this isn't for you. This role allows for continual learning and the opportunity to help customers resolve problems. You'll work with a team of Customer Service Representatives, Dispatchers, office team members, and our technicians to deliver outstanding service to our customers.
- Engage and assist with our customers, building rapport, and resolving concerns while promoting our services.
- Convert incoming customer calls into booked service appointments.
- Perform outbound calls to existing customers to ensure satisfaction and generate interest in our trade offerings.
- Use resources to assist in evaluating job urgency levels, solve problems, and help communicate with customers our process.
- Participate in training to maximize efficiency and elevate customer experiences.
- Maintain accurate customer records in our database.
Requirements: - Excellent grammar, spelling, and typing skills.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication skills.
- Ability to build trust, demonstrate empathy, and work well on a team.
- Highly motivated, flexible, and have a positive attitude.
- Proficiency in Microsoft Office Suite including Word and Outlook as well as our CRM software.
- Team focused.
- Strong problem-solving skills and ability to prioritize tasks.
- On time with a stellar attendance record
- Minimum of 1+ years of customer service experience, preferably in a professional setting.
- Typing speed of 50+ WPM and ability to learn new software quickly.
What We Offer: Reinventing an industry takes work, and we aim to recognize and promote the well-being of our team members professionally, financially, physically, and mentally.
- Join an established yet growing company with a dynamic team and industry leaders.
- Celebrate wins and prioritize your success in an environment that values your contributions.
- Competitive base hourly wages ranging from $17 to $19.
- Enjoy 80 hours of frontloaded Paid Time Off.
- 7-9 Paid Holidays.
- 401(k) retirement plan with company matching.
- 100% employer-paid health insurance, including dental, vision, and prescription drug coverage.
- Receive employer-paid life and AD&D insurance, with optional accident insurance and critical illness coverage.
Who Are We: Reynolds Electric & Plumbing provides residential and commercial services with over 150 years of combined experience. We believe in delivering exceptional service through a positive and upbeat team culture. Join us and embark on a fulfilling career journey where you can make a difference in our community.
Ready to join our exceptional team? Apply today and take the first step towards a rewarding career with Reynolds Electric & Plumbing!