Job Details
**Customer Advocate**
Spark California, New York, Texas, Florida or Remote, California Minimum Experience **Entry-level** Customer Advocate
We are looking for a Customer Advocate who wants to be part of a growing InsurTech that helps insurers break through the constraints of legacy systems with a suite of platforms powered by our Spark technology.
This role will manage growth, retention, and satisfaction of our enterprise clients in the Americas. You will be responsible for managing day to day interactions with our enterprise clients and proactively engaging with them on opportunities. The ideal candidate has insurance industry expertise, an entrepreneurial mindset and is passionate about providing great customer experience while creating value and delivering on commitments for our clients.
Now you may be wondering what your day-to-day will look like. You will...
* Engage with our customers and partners across different industry segments to provide onboarding support, training, and implement customer success programs
* Is enthusiastic about working in technology and can ideate solutions for both customer business problems and product feature improvements
* Comfortable working with Excel Spreadsheets
* Gather end-user feedback, provide insights into customer use cases, and collaborate with product team to continuously improve our products to delight the customer
* Work collaboratively with multi-disciplinary teams to provide the right guidance and how best to address pain-points in the customer lifecycle
* Develop deep understanding of our unique products
* Responsible for developing and maintaining multiple customer engagement platforms
* Educate and empower our customers and partners as part of increasing adoption and engagement
* Organize and plan brand building initiatives to drive engagement across our customer and partner communities
* Contribute to effective working relationships in a global matrix organisation to deliver a coherent and positive environment
What experience and attributes we think you need to get the job done...
* Bachelors degree
* 1-2 years of customer success/ change experience or community management experience or similar role
* Ability to communicate confidently with strong written presentation and live virtual engagement skills
* Customer-oriented. Demonstrated experience in working effectively in a fast-paced environment and able to react positively to change
* Culturally adaptable and experience working in a SaaS and start-up environment
Nice to Have
* Business experience in Insurance / Financial Services
* Exposure to agile project management, business analysis, change management and product development lifecycle and release management activities
* Some working knowledge of AWS and public cloud/SaaS technologies
Working at Coherent
Coherent is a software company with more than 200 people across Hong Kong, Singapore, USA, Thailand, Japan, Philippines, India and China. We have a passion for making things work faster, simpler and smarter. That passion extends to how we work, collaborate, and represent our growing brand.
Every Coherent team member is empowered to think creatively and act decisively to solve our clients problems. We strive to cut away complexity and hierarchy, so you can focus on the work at hand. This means everyone gets opportunities to take the lead on projects and grow their skills and abilities. At Coherent, you dont just take a job, you seize the opportunity to build a career. We seek out individuals who show natural curiosity, determination, and enjoyment. And we help you thrive.
Lets create a brighter, more inclusive future for insurance together.
Perks of working at Coherent
* Competitive salary packages
* Health Insurance (Medical and Dental)
* Flexible working
* Special Events (Hackathons, etc.)
* No formal dress code
* Non-hierarchical organisation (no BS)
* Generous leave benefits
* Fun international work environment
* Global mobility opportunities
Location California, New York, Texas, Florida or Remote, California Minimum Experience Entry-level