Job Details
**WellStreet Urgent Care**
**Patient Service Representative (Receptionist)**
**Beaumont - West Bloomfield, MI - Full Time**
**Job Description**
The Patient Service Representative is the first point of contact between the patient and clinical staff. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the WellStreet experience.
**Responsibilities**
* Greet patients and provide instructions to all visitors in a polite and professional manner
* Maintain the readiness of the WellStreet Urgent Care reception area
* Perform clerical tasks and adhere to established policies and procedures
* Determine and collect each patients financial responsibility
* Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
* Assist the practice manager and other staff as required
* Provide overall support for Physicians and office operations
* Perform triage and obtain vital signs
* Obtain and document patient history
* Understand and enforce standard healthcare regulatory requirements
* Collect and maintain all patient and business documents while maintaining confidentiality
* Perform office procedures including all general administrative duties
* Document Electronic Medical Record (EMR) all medical interventions
* Assure HIPAA and OSHA compliance
* Responsible for traveling to any WellStreet location to support the staff
**Minimum Qualifications**
High school diploma or equivalent. Must have at least one year experience in a medical office or emergency room setting. Urgent care experience preferred, but not required. Ability to work nights, weekends and holidays. Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.