Job Details
**Administrative Assistant / Customer Service Rep**
at Acreage Holdings South Windsor, Connecticut, United States **Essential Duties and Responsibilities:**
Under the umbrella of Acreage Holdings, a national leading cannabis firm, The Botanist in Danbury, CT has an immediate need for a full-time Administrative Assistant/CSR. The individual must be able to meet the standard of excellence required by providing assistance and information to our patients. Excellent work environment with a full benefit package offered including medical, dental, vision, life insurance, short- and long-term disability insurance, paid time off, holidays, other paid leaves of absence and 401(k) Plan.
* Greet and check-in patients with a professional, pleasant and courteous manner, as well as schedule new Intake appointments for patients through our on-line scheduling system.
* New patient registration assistance through the State Biznet MMP system.
* Ensure that dispensary staff are informed of patient's needs (i.e. waiting for registration or pharmacist appointments), so day-to-day operations run smoothly.
* Responsible for taking incoming calls, checking voicemails and distributing messages to appropriate personnel.
* Follow up patient information request calls or appointment confirmation calls.
* Ensure that the dispensary is kept clean and organized for patients.
* Manage patient profiles into BioTrack system including creation of profile, updating patient information when necessary, and scanning documentation (Self-Assessments, HIPAA, etc.)
* Perform related duties as assigned by supervisor
* Maintain compliance with all State regulations as well as company policies and procedures
* Responsible to initiating and documenting monthly new patient experience surveys
* Input documentation into database for our Compassionate Needs Program
**Basic Qualifications:**
**Education and/or Work Experience Requirements:**
* High School Diploma or equivalent required
* 1-3 years previous experience in a customer service, administrative, or front-desk role required.
* Excellent computer proficiency (MS Office Word, Excel and Outlook)
* Must be 18 years or older and able to pass a State mandated background check
* Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service
* Must be able to multi-task and prioritize needs in a fast-paced environment
**Additional Qualifications:**
* Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and general public.
* Familiarity with Google Forms is a plus
* Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
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