Job Details
** Patient Service Representative**
**Job Category****:** Operations **Requisition Number****:** PATIE001295 Showing 1 location **Job Details**
**Description**
Neighborhood Health Center (NHC) is GROWING and actively seeking a **Patient Service Representative (PSR)**. The PSR will have responsibilities that include, but are not limited to, registering patients upon arrival, verifying insurance information, scheduling and changing appointments, and collecting co-payments. For more than 30 years, NHC has delivered quality healthcare to the communities we serve. There are many fantastic benefits to a career at NHC.
Neighborhood Health Center is a Federally Qualified Health Center (FQHC). FQHCs are required to comply with the governor's recent mandate requiring hospital and nursing home workers to get the COVID-19 vaccine. You will be required to provide proof of COVID-19 vaccination if an offer of employment is made. The vaccine mandate applies to all personnel employed or affiliated with a covered entity, including volunteers and students. Only a limited medical exemption remains for qualifying individuals.
**Responsibilities:**
* Assists in open and closing procedures for organization.
* Prints daily appointment schedules.
* Assists with and independently print all Front Desk reports including but not limited to recall, no-show and bumped reports in a timely manner.
* Assists in ensuring appointments are confirmed.
* Confirms appointment times, location and provider during the registration process.
* Assures patients are acknowledged timely and delays are communicated to Front Desk Lead.
* Verifies patient information and correction in the computer system.
* Revises patient documentations and forms during the registration process.
* Adheres to all appointment notes and expire if applicable.
* Verifies insurance through including, but not limited to, epaces, heathenet, healthplex
* Appropriately inputs all insurance information including active/expired dates.
* Appropriately sends patient messages.
* Assists patients in filling out required forms.
* Collects all co-payments including sliding fee scale nominal fee.
* Adheres to cash handling policy.
**Requirements:**
* High School diploma or equivalent.
* Medical office experience or medical terminology knowledge preferred but not required
* Allscripts PM and EHR knowledge preferred but not required
* Must be able to read, write and speak the English language. A second language of Spanish is preferred.
* Friendly demeanor
* Strong attention to detail
* Commitment to superior customer service
* Ability to thrive in a high energy work environment
* Comfortable learning new software and computer systems
* Be available to work Monday thru Friday from 7:45 am to 8pm
There are many fantastic benefits to a career at Neighborhood Health Center. We offer employees a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.
*Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion.*
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Required**
High School or better.
**Experience**
**Required**
**1 year:** Customer Service
**Preferred**
**1 year:** Medical Office
**Licenses & Certifications**