Job Details
About Us:
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Overview:
The Labor and Delivery unit has 6 labor rooms, 1 treatment room, and 2 high risk maternal advanced care beds. There are also 2 designated operating rooms and 2 PACU bays. The unit specializes in labor and delivery of uncomplicated and high-risk pregnancies. The Obstetrical Triage unit consists of 7 triage bays as well as 2 non-stress test chairs. Any patient 16 weeks pregnant or greater to 6 weeks post-partum is seen in OB Triage. Patients are seen for various complaints as well as for iron/blood infusions, and Rhogam injections.
Short Description:
This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Coopers values
to both customer and co-workers.
Serves as patients non-clinical navigator during discharge coordination
Looking individuals that are bilingual
Experience Required:
Minimum one year of recent registration or billing experience working in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
Epic experience preferred.
Excellent organizational, written/verbal communication and teamwork skills.
Demonstrated performance of excellent customer service skills.
Education Requirements:
High School Diploma or equivalent required.
License/Certification Requirements:
Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
Special Requirements:
part time days, 24 hours a week. 2 shifts a week, rotating weekday. Holiday requirements. No weekends.
Hours: 7a-7p