Job Details
Customer Service Representative - Edelman
Tracking Code 3119-056 Job Description **COMPANY OVERVIEW**
Knoll, Inc. is a constellation of design-driven brands and people, working together with our clients in person and digitally to create inspired modern interiors. We are part of MillerKnoll, the engine powering the worlds most dynamic design brands. Our internationally recognized portfolio includes furniture, textiles, leathers, lighting, accessories, and architectural and acoustical elements. Our brands Knoll Office, KnollStudio, KnollTextiles, KnollExtra, Spinneybeck | FilzFelt, Edelman Leather, HOLLY HUNT, DatesWeiser, Muuto, and Fully reflect our commitment to modern design that meets the diverse requirements of high-performance workplaces, work from home settings and luxury residential interiors. A recipient of the National Design Award for Corporate and Institutional Achievement from the Smithsonian's Cooper-Hewitt, National Design Museum, we can help organizations achieve Leadership in Energy and Environmental Design (LEED), Living Building Challenge and WELL Building workplace certifications. To learn more about our initiatives to support more inclusive and diverse communities, visit .
Come work at Edelman Leather! Edelman Leather is a specialty business of the Textiles division of MillerKnoll, a global office furnishings manufacturer committed to design excellence. MillerKnoll is recognized internationally for creating workplace furnishings that inspire and are built to last. Edelman Leather is the premier brand of luxury leathers for interiors. Our craft is leather. Good leather is produced using hands, eyes, and sensitivity to create a beautiful product. Edelman Leather crafts the best leather in the world for Residential, Hospitality, Contract, Aircraft and Marine use. To learn more about Edelman Leather please visit our website www.edelmanleather.com.
**POSITION PROFILE**
**Customer Service Representative Job Responsibilities:**
* Serves customers by providing product and service information and facilitates customers/projects success coordinating with Sales, Production and Procurement.
* Attracts and retains customers by answering product and service questions and suggesting information about alternative products and services.
* Opens customer accounts by recording account information and enters clients orders.
* Maintains customer records by updating account information.
* Helps resolve product or service accommodations by clarifying the customers request and determining with Sales, Production and Procurement the root cause of the perceived gap, identifying, and proposing the best solution to achieve satisfaction, expediting correction or adjustment, and following up to ensure resolution.
* Maintains financial accounts by processing customer payments and adjustments.
* In coordination with Sales, Procurement and Production recommends potential products or services/services to management by collecting customer information and understanding customer needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
**Work Hours**
The role is hybrid requiring a mix of remote and in presence rotation assignments within the Edelman Leather Customer Service function. Flexible coverage of West Coast hours expected.
Required Skills
* Knowledge/expertise of leather strongly preferred
* Architectural and Design industry knowledge
* Customer Service and Success Orientation
* Quality focus and problem solving
* Documentation skills, email communications skills
* Phone and listening skills
* Analyzing information
* Multi-tasking
Required Experience
* High School Diploma/College degree
* Working knowledge of MS Office and Oracle
* Previous experience in the leather industry preferred
**Who We Hire**
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. Were committed to equal opportunity employment, including veterans and people with disabilities.
Job Location New Milford, Connecticut, United States Position Type Full-Time/Regular ** Apply**
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