Job Details
Shift: Day
Working Hours: M_F
Summary:
Manages customer contacts and database management activities. Receive and answer calls from customers requiring medical services or clarifications regarding a Baptist Health entity or other medical facility. Responsible for scheduling appointments, handling referrals, and provides information with intent to promote Baptist Health facilities, programs and services, always meeting customer expectations, while maintaining confidentiality in a professional and discretionary manner.
Other information:
•High School diploma or equivalent - some college helpful.
•Minimum of 2-3 years heavy customer service, sales and/or public service experience.
•Proficient in relevant computer applications, experience in database management. Uses good judgment and problem solving skills.
•Excellent verbal and written communications skills.
•Ability to prioritize, multi-tasking qualities, stress tolerance and ability to work efficiently and cooperatively.
•Experience helpful with: Avaya Multi-line Telecommunications hub, Care Enhanced Contact Center scheduling software, NexGen Physician/Clinic Software, EPIC, Cybersource, Groupwise Email/Internet, PC, Facsimilie and Copier.
This job will be authorized 72.00 hours bi-weekly.