Job Details
Job Title Customer Service Specialist Education High School Location TBL, 1005 Brookside Road, Suite 350 - Allentown, PA 18106 US (Primary)
Job Description About BDP International:
BDP International is a privately held, family-owned non-asset based global logistics provider with annual sales exceeding $2.1 billion USD. Founded in 1966 by Richard Bolte Sr. and based in Philadelphia, Pennsylvania, BDP has grown to be one of the largest logistics providers in the world. BDP employs more than 3,900 people worldwide, and operates freight logistics centers in 270 cities across the world through a global network of wholly owned offices, joint ventures and affiliates in 135 countries.
The company serves more than 4,000 customers worldwide. Clients include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others.
Job Description:
Client Service Specialist is responsible for the processing of TBL Services' customer invoices; but not limited to:
Essential Job Responsibilities:
* Freight Payment Processing of both Domestic & International freight bill processing, batching freight bills, handling follow-up carrier and customer questions and resolve any discrepancies or errors that may come in from phone calls, emails, faxes or balance dues.
* Learn all TBL Services Software and use that knowledge to enhance the freight payment process and resolve any freight payment issues by using this software.
* Point person for customer inquiries on freight payment needs and for TBL Operation Department employees.
* Answer phones
* Scanning of carrier freight bills into Freight Payment system.
* Pick up mail from Post Office, sort mail and open mail. Must be able to pick up 30lbs.
* Frequent contact with all TBL Services employees. Contact involves the coordinating of information flow, error resolution, process enhancements and fulfilling customer needs.
**Other Job Responsibilities:**
* Audit carrier freight invoices and handling balance dues.
* Performing month end Accrual reporting for the customer.
* Customer Call Center: as needed to assist in routing and carrier assignment for customers. Also as needed assist in Spot Quote Request from customers: Expedite, Truckload, flatbed, etc.
* Assist in the implementation process of new customers.
* To create and maintain good relationships with Vendors and Carriers.
* All other job duties that may be assigned.
Job Requirements Requirements:
* A High School Diploma/GED is required.
* Candidate must at least (1) year of work experience in a customer service function.
* Previous experience working in an office environment is strongly desired.
* Must be able to work in a fast paced office.
* Good communication, attention to detail, and organizational skills are required.
* Candidate must possess a strong team work attitude.
* Candidate must be PC literate; Experience with MS Office applications is a plus.
Please note: There is no relocation or immigration assistance associated with this opening.
Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.
Please visit our website: *** This is a great opportunity to advance your career! Come join our growing BDP team!*** BDP International - The Employer of Choice Follow BDP International Career Pages! l l