Job Details
**Lead Operations Support Specialist**
Location 220 S King St, Suites 1460 1465 1470 Central, Honolulu, Hawaii, 96813, United States Category Customer Experience Job Id req330586 JOB DESCRIPTION **Innovate to solve the world's most important challenges**
Come join our mission supporting Hawaii achieve its sustainability and resiliency goals in energy and water conservation. Implement and coordinate the operational aspects of ongoing Customer & Product Support projects. You will serve as liaison between project management and planning, project team, and line management. You will review status of projects and budgets. You will coordinate schedules and deliver status reports. You will assess project issues, and develop resolutions to meet productivity, quality, and customers satisfaction goals and objectives. You will develop mechanisms for monitoring project progress, and for intervention and problem solving with project managers, line managers, and customers, utilizing call center and IT platforms. **Key Responsibilities -**
* Provide frontline management, overseeing the staffing and personnel development of the customer service support center.
* Help Program Staff meet the execution of energy and water programs to meet performance and savings goals.
* Document processes and create team alignment across our client programs, while possessing a solid understanding of program deliverables.
* Manage and enhance customer support delivery, leveraging Honeywell IT Assets.
* Deliver reports against internal and external KPI targets.
**YOU MUST HAVE**
Bachelor's degree, or equivalent.
2+ years experience with metric driven operations and understanding of KPIs.
Minimum 2 years experience leading a team to attain operational targets.
Proficiency with MS Office including Word, Power Point, with an emphasis on Excel.
**WE VALUE**
A proficient understanding of the principles and best practices in customer service.
Excellent team and communication skills.
Current and prior experience in project management
Must be versatile and able to manage multiple projects simultaneously, working across various teams and stakeholders
An ability to take initiative and work with limited direction.
An ability to influence across a broader organization.
Ability to engage external clients with a high degree of professionalism.
Comfortable in leading internal and client-facing discussions and meetings
Prior engagement with trades or manufacturer relationships.
**Additional Information**
* **JOB ID:** req330586
* **Category:** Customer Experience
* **Location:** 220 S King St,Suites 1460 1465 1470 Central,Honolulu,Hawaii,96813,United States
* Exempt
Early Career (ALL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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