Job Details
** Customer Service Representative**
**Job Category****:** Administrative **Requisition Number****:** CUSTO04357 Showing 1 location **Job Details**
**Description**
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****Customer Service Representative - Guest Services****
**Bergstrom Quest Training Center | Neenah, WI**
DRIVE YOUR CAREER FORWARD AT BERGSTROM AUTOMOTIVE AND **APPLY TODAY.**
****WHAT YOU'LL DO****
* Determines requirements by working with guests via the phone, email and chat-to-text.
* Answers inquiries by clarifying desired information, researching, location and providing information.
* Answers incoming phone calls in a prompt, polite, professional manner.
* Fulfills requests by clarifying desired information, scheduling appointments and forwarding on requests.
* Sells additional services by recognizing opportunities for scheduled maintenance packages.
* Refers customer complaints to appropriate dealership team member as necessary for resolution.
* Maintains guest information database by entering and updating guest information.
* Eagerness to learn
* U pbeat and positive personality
* Active Listening Skills
* Excellent Guest/Customer Service
* Strong Communication Skills
* Relationship Building Skills
****OUR COMMITMENT TO YOU****
* Medical, Dental, Vision
* Life Insurance
* Discounts on vehicles, service, and parts
* 401(k) with company match
* Paid Vacation and Holidays
* Wellness Program
* Free Team Member Clinic
* Free Health Coach
* Employee Assistance Program
* Employee Referral Program
* Verizon Wireless Discounts
****WHO WE ARE!****
* Wisconsins largest Automotive group.
* Established in 1982.
* 1,600+ team members and growing.
* 30 dealerships and 36 brands.
* Ranked as one of the best dealerships to work for by Automotive News!
* Glassdoor voted Bergstrom as one of the best companies to work for in 2020 and 2021!
* Recognized by the Better Business Bureau and Time Magazine
* Committed to giving back to our communities by supporting organizations like The Boy's and Girl's Club, Make-a-wish, United Way and Drive for a Cure!
**Drive your career forward today! APPLY NOW!**
Bergstrom Automotive is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
**Qualifications**
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**Education**
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**Licenses & Certifications**