Job Details
Job Summary:
VSA is seeking a Part-time Night Auditor to be responsible for the accuracy of preparing/posting the nightly audit and reports for the Resort. The Part-time Night Auditor provides service to customers, answers inquiries pertaining to Resort services, handle registration of Resort owners/guests, and provide travel directions. The Auditor position supports efforts in meeting company guest satisfaction goals, including RCI Silver Crown Distinction expectations. The Part-time Night Auditor has a support responsibility to all functional officers, directors, and managers. Shift is 11p - 7a. Must be able to work overnight, weekends, holidays, and cover shifts as needed.
Join our committed team of Night Auditors in making everyday a Great Day at VSA!
Essential Functions/Duties include:
- Reconcile shift activity reports, daily audits, and related reports
- Performs key and folio audits
- Corrects and reports discrepancies or inconsistencies immediately to the Front Desk Supervisor
- Ensure all reservations, reports, frees, and payments (including third party reservations) are accurate
- Provide quality customer service and support to owners/guests by answering questions/inquiries via phone, email, direct mail, and/or in-person
- Provide an enjoyable vacation experience from check-in to check-out
- Educate owners and guests of on-site activities, area events, and attractions
- Conduct switchboard operations and relay guest's messages
- Process payments for maintenance/assessment fees, mortgages, reservations, retail merchandise, and activities
- Perform periodic maintenance and vacancy inspections on clean/vacant units and report discrepancies
- Support other departments in light cleaning, maintenance, house-keeping, marketing, and Human Resource activities when needed
- Solicits client referrals, timeshare tour opportunities, online satisfaction reviews, and customer feedback for improvement
Minimum Education and Experience Requirements:
- Computer skills are required
- Customer Service experience is highly preferred
Reasonable Accommodations: To accomplish this job successfully, an individual must be able to perform with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to assist qualified individuals with disabilities to perform the essential functions.