Job Details
**Selling - Customer Service Rep**
New Bedford, MA, USA Req #1549 Thursday, February 24, 2022
At Chefs Warehouse we are an industry leader in food distribution!
We have a distinct competitive advantage in serving our customers because of our extensive selection of distinctive and hard-to-find specialty and center-of-the-plate food products,
**Enticing Appetizers:**
***A culture that is full of flavor and inviting*** ! Creating an environment of belonging, where everyone is welcome!
Delivering our best in everything we do
We are committed to high quality food and dedicated to a positive team culture.
**Divine Entrees:**
Paid Vacations, Paid Holidays
Health, Dental and Medical Benefits
Weekly pay
Life Insurance
5% above cost for our high-quality food products
Employee discounts for travel and events.
401k
The icing on the cake.
The safety of our employees is our priority!
WE have created essential guidelines to assure we are following CDC regulations!
Customer Service Representative
Our growing organization is looking for a skilled problem solver to join our team as a **Customer Service Representative**. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the companys customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
**JOB RESPONSIBILITIES**
* Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
* Run production reports as requested by the warehouse team.
* Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
* Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
* Build and maintain customer relationships.
* Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
* Assist with processing special orders and customer price lists.
* Run credits as approved by management.
* Assist with AR/AP functions.
* Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
* Attend sales meetings and take part in sales activities as needed.
* Additional projects or tasks may be assigned as needed.
**QUALIFICATIONS**
* High School Diploma or higher degree required.
* 2-4 years of meat industry experience required.
* Minimum 4 years in customer service/sales required.
* Ability to read, write, and speak fluently in English language required. Spanish a plus.
* Strong technology and computer skills required. Experience with Canopy system a plus.
* Must be a team player with a positive attitude.
* Self-motivated, professional ability to multitask, and work well under pressure.
The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
**Other details**
* Pay Type Hourly