Job Details
** Customer Service Specialist**
**Job Category****:** Customer Service **Requisition Number****:** ORKIN025597 Showing 1 location **Job Details**
**Description**
**If you are organized, efficient, accurate and accountable with a strong ability to multi-task, this may be the position for you.**
**What Were Looking For**
You set high standards for excellence, integrity and customer service. You have strong attention to detail and enjoy mastering and completing assignments. You thrive in a fast-paced, environment where you are able to multi-task and juggle tasks simultaneously.
**What Youll Be Doing...**
As an Orkin Customer Service Representative, you will be a Subject Matter Expert and play a pivotal role in our continued growth.
* Contact customers to schedule and confirm service appointments, and follow up on service received
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you!
* Use your expertise received in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs
* Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
* Reschedule unserviced accounts within 24 hours
* Participate in quality assurance processes, programs and initiatives
* Safeguards customers privacy and other proprietary information
**We Offer**
* Great pay
* Quality, comprehensive, training
* The opportunity for professional and financial advancement
* Amazing benefits, including medical, dental, vision, maternity & life insurance
* 401(k) with a company match and an employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
**Youll need to have:**
* High school diploma or GED
* Strong attention to detail and follow through
* Ability to prioritize and manage multiple responsibilities
* Basic PC skills
**Even better if you have:**
* Customer service or sales experience
Orkin is committed to helping team members achieve their personal and professional goals. We believe hiring a diverse and intelligent workforce is essential to success. Orkin offers individuals the chance to stand out from the crowd and do something different, while allowing team members to have a level of authority that most other companies cannot offer.
* **As the industry leader, our purpose is to help protect the world where we live, work and play.**
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* The Pest Management Industry is growing and is a recession resistant line of business
* Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA
**Apply Now!**
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.
**Qualifications**
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**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)